After a comprehensive review of our services, we have made the difficult decision to cease the delivery our Support Coordination services from Friday 30 May 2025.
This page contains resources about this change and will be updated as new information becomes available.
Why we are making this change
The findings of the Disability Royal Commission and evolving reforms within the National Disability Insurance Scheme (NDIS) highlight the necessity of addressing potential conflicts of interest by separating support coordination from other forms of service delivery.
In response to the evolving landscape of the NDIS, we have decided to change our operating model to better align our services with the upcoming changes in the sector.
This change aims to strengthen independence in support coordination and reduce conflicts of interest, ensuring that clients have the freedom to choose providers that best suit their needs and goals.
What this change means for the people we support
Every person we support will continue to receive high-quality support coordination services from skilled and dedicated staff.
As part of this change, the people we support will need to choose a new Support Coordination provider. If they wish, we will assist them in this process. Our team will:
- Provide a tailored list of NDIS-registered providers in their area.
- Explain the services offered by these providers to help them understand their options.
- Support them in making an informed decision based on their preferences and needs.
- Facilitate referrals and ensure that all necessary information is shared for a smooth handover.
Timeline
Information sessions – 6-14 March
If you currently receive support coordination services from us, we are hosting a series of information sessions to provide detailed information about the transition process and answer any questions you may have.
Information Sessions Dates and Times
| Option | Date | Time |
| 1 | Thursday 6 March | 4pm |
| 2 | Monday 10 March | 4pm |
| 3 | Wednesday 12 March | 2pm |
| 4 | Friday 14 March | 10am |
To attend, please contact our support team and let us know which session you would like to join.
Kindly RSVP by 4 March.
Phone: 02 4935 6803
Email: questions@lifestylesolutions.org.au
One-on-One meetings – March
Support Coordinators will arrange individual meetings with the people we support during March to discuss their specific needs, provider options and transition plans.
Client referral process – mid-March to late-May
The timing of referrals to new providers may depend on the availability of suitable providers in each area and the specific needs of each person we support.
Final transition date – completed by 30 May 2025
While we aim to meet this timeline, some flexibility may be required to ensure a smooth transition for each client.
Advocacy services
We encourage every person we support to seek an independent advocate if they wish. Free and independent advocacy services are available at https://askizzy.org.au.
Support contact
If you have questions about the transition, please contact our support team by phone on 02 4935 6803 or by email at questions@lifestylesolutions.org.au.